Yes; HOWEVER, not how you think. You CAN NOT use Screenmirroring. SCREENMIRRORING is NOT allowed due to security protecting these films. We are protecting your films with DRM (which is a fancy word for state-of-the-art security). Using Screen Mirroring for AirPlay is not allowed with DRM videos because there is no way to prevent someone from recording your film wherever they are mirroring it. HOWEVER, AirPlay WILL WORK if you turn off Screen Mirroring on your iPhone or Apple computer and use the CAST feature on your TV. YOU CAN ONLY CAST USING THE CAST FEATURE from the player.
If you are casting to an AppleTV, we highly recommend viewing it in Safari because there will be an AirPlay button at the bottom of the screening window.
Chrome does not have that feature.
Each transaction instantly creates an email that goes to the email address you provided. BUT, because we are using a third party for ticketing, it may have ended up in your spam/junk mail folder. This is an easy fix. You will be looking for an email with “Your Order from DWF:LA 2020 VIRTUAL FILM FESTIVAL EXPERIENCE” in the subject line.
Please try a few things:
DRM-protected content will not work on the following:
SYSTEM REQUIREMENTS
Supported Operating Systems
Windows 7+
Intel-based Macs with OSX 10.12+
iOS 10.12+
Android 9+
Supported Browsers
Chrome 77+
Edge 84+
Firefox 71+
Safari 12.1+
Chrome for android 78+
Firefox for android 78+
iOS safari 12+
Please find helpful responses below to the most common customer issues:
Q: “It’s not working.”
A: Please make sure you are using a supported device and have read our How to Watch page [link to page]. If your device is listed, please try refreshing the page.
Note: This is almost always the first thing that should be replied. If someone is using something that is not listed under supported devices, then that’s the problem and there’s no further help that can be provided, except giving a new code to use a different device.
Q: “I can’t hear anything.”
A: Make sure the volume is up on the video player, using the volume icon in the lower left corner. Make sure your computer speakers volume is also turned up.
Q: “No video is playing for me.”
A: Please make sure you are using a high speed internet connection and try refreshing the page.
Q: “The video is stuck on loading.”
A: Please make sure you are using a high speed internet connection and try refreshing the page.
Q: “The videos are not autoplaying”
A: Please make sure you have allowed autoplay for this site. Here are instructions for Safari, Firefox, and Edge.
Q: “I can’t cast to my Chromecast.”
A: Make sure you’re on the same WiFi network as your Chromecast. You may need to restart your browser. Unfortunately there’s not much we can do to troubleshoot home networking issues.
Q: “I can’t cast to Airplay.”
A: Please turn off Screen Mirroring if you are using an iOS device. You can only cast using the cast button on the player.
We can now process large orders, but only over the phone. Please call our office at 213-326-9852. We may be busy at the time you call, so please leave your name, phone number, a good time to call, and the title and time of the screening you wish to purchase. We will call you back as soon as possible!
First of all, each screening is LIVE, which means they start and end at a certain time. If you’re late, you miss part of the movie, just like a real theater. So show up early! You can log in to the screening 15 minutes before it starts and it’s highly recommended that you do so.
On the day of the screening here is the flow…
Laptop and Cell Phone:
If you are streaming to a smartTV, Roku, Fire Stick, Apple TV, etc, you will need to research how to cast your laptop or cell phone onto your screen. Each streaming device is different.
CHROMECAST
If you have an external Google Chromecast set up with your TV or a TV with built-in Google Chromecast (TV’s listed here), open the online event link in Chrome and follow these steps to cast the webpage’s video experience to your TV.
APPLE AIRPLAY
If you have an external Apple TV or a TV with built-in Apple Airplay (TV’s listed here), open the online event link in Safari and follow these Play a web video on your HDTV steps.
Additional questions? Please email us at program@danceswithfilms.com